Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

Price Drop

We believe value should be shared. So our “price drop” service offers a unique feature allowing our customers to benefit from volume discounting.

We have developed a unique system for passing on these savings to our customers. This works by storing orders for a set period. During this period, as other customers order the same product the manufacture’s volume discount reduces the unit price. So we can pass economies of scale and shipping on to our customers.

L'autre Monde Interiors

We are a truly multi-disciplined interiors studio, with a team of dedicated, talented and experienced designers. Our approach is to work in collaboration with clients to realise their vision, unique needs and aspirations. Practicality is always foremost in our designs, the hidden detail being just as important as the visible detail.